Apps Sup Tech Lead Analyst -C13

Apps Sup Tech Lead Analyst -C13

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Job Description

Team/Function Overview:
The Prime Finance support group provides technical and business support for Citi's Prime Finance Application stack, encompassing Agency Lending, Securities Lending, Prime brokerage, and Prime Swap business streams. The applications are business critical, providing trade capture and maintenance for Trading, Sales, Middle Office and Operations
  • Role/Position Overview:
    We are searching for a highly motivated and enthusiastic person who will drive front line support functions as part of the Prime Finance Support team. We work in partnership with the business running the production platform, providing quick resolutions to their issues, drive stability, efficiency and effectiveness improvements to help us and the business succeed.
    The role will entail working closely with business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of the Prime Business.
    You will be working closely with your counterparts in India, UK, Hong Kong, US, Belfast, and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.
    • To provide direct user support for critical Prime Applications
    • To provide support for all Prime business issues
    • To develop, maintain and enhance monitoring solutions within the decided monitoring solution
    • To work off the central ticketing queue to handle all incoming business requests during core business hours
    • To ensure that the platform is operational for the business during all business hours
    • To onboard new systems for support
    • To complete application support stability projects to improve current operational processes
    • To work with development teams to ensure change management process is implemented correctly
    • To work to create proactive solutions to ensure systems are resilient
    • To analyze and trend all incoming service request metrics to identify stability projects
    • Shift work, core coverage is 7am to 7pm and 7am to 3pm and 11am to 7pm core shifts
    • To work off an on call Rota for weekend work when requireda

    • Development Value:
      You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
      At Citi, we offer flexible work plans that give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours.

    • Knowledge/Skills/Experience:

  • Financial industry experience especially in the Securities Lending business and product knowledge specifically aimed at front office Trading
    . Linux, Python and SQL based application platforms
    . Knowledge of monitoring tools and instrumentation (e.g. Geneos ITRS)
    . Good knowledge of ITIL processes: Incident, Problem, Knowledge management
    . Knowledge of scripting languages: Python, Perl, shell scripting
    . Experience with one or more: electronic trading, trade capture, trade life cycle, market data, risk and regulatory reporting
    . Ability to deal with a high pressure Trading environment.
    . Manage oneself in an environment of high frequency business and technology changes adhering to release and change management principles.
    . Excellent work ethic, willing to be on-call on week end.
    . Must to be able to communicate crisply and clearly both from a verbal and written perspective.
    . Must be able to work independently to solve problems as needed.
    Nice to have skills:
    . Automation and DevOps exposure: Splunk, Ansible, AppDynamics.

    • Qualifications:
    • Bachelor's Degree
      What we Offer:
      As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer
    • 23 days paid annual leave
    • Award winning pension scheme,
    • Life assurance and
    • Private medical insurance with Bupa healthcare
      In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including on site restaurant and coffee shops, online shopping and concierge service and subsidized clubs and societies.
      Our select benefit package offers you the opportunity to customize your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
      Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.
      Job Family Group:
      Job Family:
      Applications Support
      Time Type:
      Full time

Job Family Group: Technology
Job Family:Applications Support
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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