Apply Now!!! Top MNC is hiring Desktop support Engineer in Mumbai

Apply Now!!! Top MNC is hiring Desktop support Engineer in Mumbai

2COMS Consulting Private Limited
Mumbai
1 - 3 Years
90000 - 200000 INR

Job Description


Greetingsfrom2comsConsultingPvtLTD
LeadingITMNCishiringforDesktopsupportEngineerforMumbai
JobLocation-Lowerparel/Goregaon
JobDescription:
Firstlevelhardwaresupport-Diagnosingtheproblemandgettingthesameresolved
throughrespectivevendors,aspertheseveritylevelassignedtoit.
SupportondesktopOSandotherproprietaryapplicationsandsoftware.(Remotely/
Onsite)
SupportformailclientontheEndusersystem&mobiledevice.
Resolvingenduserprinterconfigurationproblems.
Escalateproblemstovendors,follow-upandmonitorSLA
ChangeManagement-PerformingInstall,Move,AddorChange(IMAC)attheclient
level.
Anti-VirusControlondesktopsandlaptops.
Resourceisresponsibletotroubleshootthedesktop/laptoprelatedproblemsand
escalatetovendorwherevernecessary.Record/TracksuchescalatedcallsandmonitorSLAtillclosure.
CoordinateforallVideoconferencingrequirementsandfirstlevelbasicsupportonVC
equipment'sandmanagingtheendtoendVCsupporttillVCcompletionexceptHardwareissues,EscalateHardwareissuestovendorandcoordinateforclosure.
SpecializedL1&L2supportteamforhandlingMobiledevicesmanagement
(IPad/iPhone/Android)foralltheusers.
ToolsshallbeusedbyHelpdeskTeamforRemoteDiagnostics(andeventuallyremote
problemresolution)ofUserPC's
ResponsibleforensuringcompliancetothetechnologycontrolslaidoutbyRiskand
InformationSecurityOrganizationeg.Backuptool,encryptiontool,DLPtool,PAM(privilegedaccessmanagement),SAM(Softwareassetmanagement)tools
HardwareproblemIdentificationandcoordinationwithhardwarevendorneedstobe
donebyFMShoweverreplacementoffaultypartwillbedonebyOEM
Qualification-Graduation,shouldbefromRegular
MandatoryCriteria-
Shouldhavethroughout50%inallacademic
Shouldhaveminimum1+yearsofExpasadesktopsupportEngineer
Shouldhavegoodverbal&writtencommunicationskill
Shouldnothavemorethan2yearsofgap
ShiftTime-MontoSat-8amto10pm(any9hrs)
Salary-Upto19kCTC(15kNTH)
Interestedcandidatesarerequestedtocall Sonia@7008997915 or 8349088842(whats app) or send cvs to [HIDDEN TEXT]
Perks and Benefits....

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day.

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