Application Support Manager

Application Support Manager

Standard Chartered
10-13 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Key Roles & Responsibilities

  • Looking for a Technical expert on Card Scheme Settlement technology.

  • Knowledge of Visa / MasterCard Interchange and clearing processes.

  • Knowledge of Visa / MasterCard Settlement banker processes and its back-office accounting

  • Knowledge on Visa Integrated Billing System / MasterCard Consolidated Billing Settlement processes and its back-office accounting

  • Hands on experience in Visa and MasterCard Settlement reports and its back office General Ledger posting.

  • Perform in depth technical BAU application support in Settlement Systems which includes reconciliation of Credit /Debit card transactions and other MIS related support

  • Experience in Testing Process and hands on Testing

  • Experience in Microsoft Structured Query Language (MSSQL)

  • Strong design and programming knowledge using either C/C++ on Unix/Linux environment, Unix Shell Scripting

  • Manage incidents, problems, changes, of varying complexity adhering ITIL standards

  • Put forward ideas to improve automation and/or efficiency and own through to implementation.

  • Participate in the bank wide DR tests and bi yearly DR failovers.

  • Work closely with UNIX/Database/Network/ Infrastructure teams on stability improvement programs or general improvements to the environments.

  • Diverse Experience in Stakeholder Management

  • Experience in Vendor Management (VMgmt)

  • Manage open risks and audit points through to closure.

  • Perform risk reviews of the environment and raise new risks where/when applicable.

  • Manage escalations to development and the business.

  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

  • Track incidents and provide regular updates to users on status and progress.

  • Manage/coordinate recurring issues and ensure long-term resolution.

  • Managing team members, cross training and skillsets improvement program is added plus.

  • Experience in banking or financial services industry is an advantage

Our Ideal Candidate
Qualifications & Skills

  • Bachelor/Master Degree with 10+ years&rsquo experience within a Retail Card Operation Domain

  • At least 10 years experience of working with any of Scheme Settlement projects / related production supports.

  • Methodology Skills &ndash Agile, DevOps added Plus.

  • Strong team player and stake holder management with good communication skills.

  • Strong POS & ATM Acq experience, Terminal experience is very much required as this role requires support of terminals and patching as well.

  • Experience to Cyber Security threats and Vulnerability fixes are huge plus.

  • Technically sound in any of the scripting language Java, C++, Python, Shell Scripting.

  • Excellent communication, both written and verbally.
    Self starter/motivator and ambitious.

  • Senior stakeholder engagement and management experience

  • Good presentation and communication skill

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
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