Application Production Support - L2/ L3 Support Lead

Application Production Support - L2/ L3 Support Lead

Hexaware Technologies Limited
Singapore
8 - 18 Years
Not Specified

Job Description

Custom Apps – L3 Lead – Number of Positions – 1:
- Design and Architecture for custom-built applications with common program languages (Java/.Net, SQL, Mobile apps)
- Defect support, Change Management, L2 Support management
- Client communication skills, Team management
- GTT Domain understanding
Reservation Management System  L2 Lead  – Number of Positions – 2:
- Reservation Management products prefer RMS Cloud – including GTT Domain understanding
- L2 Support management/lead, Incident & Problem Management
- Team Roster Management
- Client communication skills, Team management
DWH Support Lead (COGNOS & TM1) – L2 Lead – Number of Positions – 1:
- COGNOS Controller, IBM TM1
- L2 Support management/lead, Incident & Problem Management
- Team Roster Management
- Client communication skills, Team management
Support Lead (Multiple Application Products) – L2 Lead – Number of Positions – 1:
- POS systems, CRM
- GTT Domain understanding
- L2 Support management/lead, Incident & Problem Management
- Team Roster Management
- Client communication skills, Team management
HRMS Support Lead – L2 Lead 
- Peoplesoft 9.2
- Good understanding of HRMS and shift management systems
- L2 Support management/lead, Incident & Problem Management
- Team Roster Management
- Client communication skills, Team management

Hexaware Technologies Limited

Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by ‘Powering Man Machine Collaboration.’ We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.’ We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services. Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the firstIT services company in the world to have a 50% digital workforce

Quick Facts Year of establishment: 1990 Annual revenues: USD $677.7 Mn Number of employees: 18,294 Global Offices: 34 Million Dollar Clients: 120 Number of active customers: 255

Service Offerings • Application Transformation Management • Application Support & Maintenance • Business Intelligence and Analytics • Business Process Services • Digital Assurance • Customer Experience Transformation • Enterprise Solutions • Infrastructure Management Services

Vertical Focus: • Banking & Financial Services • Healthcare & Insurance • Travel & Transportation • Professional Services • Manufacturing & Consumer

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Functions : IT

Industries : IT/Computers - Software

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