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Analyst - Collateral Production

Lowe's India
3-5 years
Not Specified

Job Description


Job Description
The ‘Analyst - Collateral Production is responsible for setting up new non-retail items, including fixtures, signage and product displays. Works with team to leverage enterprise capabilities in setting up the non-retail items to facilitate reset project execution and item replenishment.
This role manages non-retail item onboarding execution, troubleshooting/error resolution, and maintains awareness of all business activities, such as product line review portfolios, to drive a consistent level of business readiness. This role will be responsible for delivering top-tier customer service to all Lowe's internal stakeholders, and will be held accountable to exceptional customer service ratings.
Roles & Responsibilities:
Core Responsibilities:
. Primarily responsible for Non-Retail Item Setup and Maintenance for lifecycle management
. Streamline execution processes, identify the opportunities for process improvements, and automate end-to-end processes
. Partners with SSC - B (Bangalore) and SSC - M (Mooresville, US) teams
. Assists with troubleshooting & performs root cause analysis
. Disciplined approaches to data policies, data quality, data management and business processes
. Owns the communication and progress updates on non-retail Item assignment and activation tasks, and provides best internal experience
. Executes all formal item lifecycle processes and identifies process improvement opportunities
. Partners with the right teams for any issues needing resolution
. Responsible for initial and ongoing data quality for non-retail items throughout the Lowe's catalog
. Training new team members on non-retail item setup and related processes.
Years of Experience:
. 3-5 Years of Experience
Education Qualification & Certifications (optional)
Required Minimum Qualifications:
. Bachelor's Degree
Skill Set Required:
Primary Skills (must have)
. AutoCAD Skills & Experience
. Excellent oral and written communication skills
. Experience working across cross functional teams
. Moderate to Advanced Excel and Microsoft Office Applications
. Strong attention to detail and problem solving
Secondary Skills (desired)
. Retail Experience
. Knowledge of SQL, PowerBI, Excel Macro.
. Understanding of customer experience, listening to customer's voice and work backwards to improve business process and operations.
At Lowe's India, we are the enablers who help create an engaging customer experience for our nearly $90 billion home improvement business at Lowe's. Our 3100+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative ways to ensure Lowe's has a strong competitive edge in the market. Lowe's India is certified as a Great Place to Work by the Great to Place to Work® Institute, India, and has been recognized as one of Economic Times Best Brands for 2020.
Our Technology team supports E-commerce, Mobile, IT & Cloud Infrastructure, and Corporate Systems at Lowe's India, enabling various functions such as supply chain, merchandising, distribution, corporate services, etc. The Data & Analytics teams help make data-driven decisions in merchandising, store operations, finance, and supply chain. The Business Services team builds business services capabilities across Merchandising, Marketing, Supply Chain, Store Operations, Enterprise Item Content, and Private Brands. The Finance and Accounting team manages Transaction Accounting, Customer and Inventory Accounting, Margin and Cost Accounting, Financial Planning and Analysis, Business Finance support, Tax and Enterprise Strategic Sourcing for the U.S. and Canada business. The Product Management team builds and manages tech products and solutions for our stores and online channels. And Lastly, our Shared Services team empowers other groups to do their job well. To know more about Lowe's India, visit www.lowes.co.in

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