Analyst, Client Servicing %26 Transacting

Analyst, Client Servicing %26 Transacting

Standard Chartered
4-5 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Job Purpose:

  • Assist assigned RMs to achieve financial targets by providing strong support to them

  • Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and the regulations.

  • Ensuring high quality customer service to PVB clients.

  • Ensuring internal and external compliance on all transactions.

  • Assist in deepening existing client relationship through excellent customer service.

  • Manage CDD (RBI & Periodic) reviews process within the prescribed timelines.

Key Responsibilities:

  • Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines

  • Provide professional accurate and timely support to client Advisors.

  • Provide prompt, efficient and courteous service to PVB customers.

  • Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs.

  • Manage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met, and timely follow up of issues raised.

  • Liaising with other Departments where necessary, promptly inform Client Advisors and the management team of any client complaints including resolution with service levels and accurate input

  • onto the Complaints Database.

  • Deal with and process payments, deposits, and credit card applications accurately and within deadlines and follow up with any queries

  • Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints.

  • Ensure he/she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He / She must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.

  • Call Backs to clients to verify high value payments, change of addresses, enquiries and various administrative matters as per the current process and guideline from time to time.

  • Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients.

  • Deal with Account Opening documentation and queries as required, ensure client files are updated with the relevant documents as per prescribed norms.

  • Ensure compliance to BCSBI, Treating Customer's Fairly standards are consistently met

  • Keep up to date with existing and new SCB Private Bank products

  • Keep up to date with new developments in banking, financial and SCB investment products and services

  • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections

  • Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

  • Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions Co-operate with Management to support and promote Health and safety in the workplace

  • Ensure that your actions do not put others at risk Work in a healthy and safe manner

  • Encourage other to work in a healthy and safe manner

  • Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

Key Measurables:

  • Measured indirectly by the success of the Relationship Managers AUM and revenue goals

  • CDD- Completion of documentation and adherence to local and group compliance issues

  • Adherence to regulatory and Group compliance issues

  • Number of client complaint's and compliments received about the direct service offered

  • Successful completion of all accreditation tests and mandatory e-learning

  • Minimising operational losses and P & L claims

  • Client satisfaction survey results

  • Timeliness of submission-Client instructions and AO/PRs

Experience Profile:

  • Knowledge / Skills / Experience Required:

  • Graduate/ Postgraduate

  • Customer Orientation and service focus

  • Anywhere between 4-5 years of overall experience, preferably in a Client Service role

  • General Banking Knowledge, understanding of front and back office processes and procedures, preferably in a Private Bank Client service role.

  • Good Interpersonal Skills

  • Strong Verbal and Written Communication Skills

  • Ability to work under pressure and meet tight deadlines.

  • Team Player.

Working Relationships:

  • External clients

  • Client Advisors

  • Investment advisors

  • Manager Client Service

  • Compliance

  • Operations

  • Risk

  • CAR

  • Control and Supervision

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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