Analyst, ACCS Reporting & Analytics

Analyst, ACCS Reporting & Analytics

5-8 years
Not Specified

Job Description

Job Description :
Love data as much as we do Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions Do you like to innovate and simplify Want to influence at Amazon We have the career for you.
The ACCS Planning organization owns the end-to-end workforce planning and execution of Amazon's candidate service network. Our forecasting, headcount planning, scheduling, and real-time management solutions are responsible for numerous daily decisions needed to provide efficient and frustration-free support to candidates willing to work for Amazon. We are looking for an experienced professional with excellent analytical skills and strong business acumen to join our Reporting & Analytics team.
Business/Team Introduction
The Amazon Global Workforce Staffing (WFS) Organization is a critical element in bringing on talent to deliver our customer experience around the globe. Our team hires over 700k hourly associates annually and is growing to more than 1M in the next 24 months WFS is performing an historic and unprecedented task to bring new people to work for Amazon Operations.
The Amazon's Candidate Connection Services (ACCS) team is one branch of WFS which provides email, chat and phone support to candidates applying for jobs with Amazon. This customer service for candidates removes technical barriers in the hiring process, relieving local HR and Staffing teams from providing Tier 1 candidate support. Candidate Services standardizes candidate messaging and collects actionable data on candidate issues.
The Reporting & Analytics will support the rapid growth of ACCS by developing business metrics, mining data to uncover consumer insights and business opportunity, and partnering with internal stakeholders to drive the business. In this role, the candidate will be focused on highly analytical projects driving results within the WFS CS organization.
Specific responsibilities include identifying the necessary metrics and creating reports to increase understanding of the business, proactively identifying pain points or opportunities through systemic measurement. As part of responsibilities, the candidate will be presenting qualitative and quantitative analysis to key stakeholders by blending advanced reporting and project management skills.
. Retrieving and analyzing data using Excel, Access and other data management systems.
. Monitoring existent metrics, analyzing data and partnering with internal teams to identify process and system improvement opportunities.
. Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
. Supporting cross-functional teams on the day-to-day execution of the existent program implementation.
. Driving small to medium operational enhancement projects.
The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner, and obtaining organizational 'buy-in' at senior levels. They are well-organized, can manage multiple analyses/projects simultaneously, and are intellectually curious.
Basic Qualifications :
. Bachelor's degree in Business, Mathematics, Operations Research, Engineering or a related field.
. 5+ years of experience as a management reporting / analytics or related positions.
. Experience with statistical analysis and modeling.
. Hands on experience with Advanced Excel, Access, VBA, SQL and reporting tools.
. Excellent communication skills to share findings in an understandable and actionable manner.
. Ability to work successfully in a dynamic, fast-paced environment.
Preferred Qualifications :
. Master's degree in Mathematics, Statistics, Computer Science, Engineering or other business/analytical disciplines, with 5+ years of related work experience
. Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
. Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
. Experience using AWS technologies such as Redshift, S3, etc.
. Excellent interpersonal, written and oral communication skills
. Natural curiosity and desire to learn
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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