AM Spanish Resource-B2 level.

AM Spanish Resource-B2 level.

Pune
4 - 6 Years
Not Specified

Job Description

Job Description:

Roles & Responsibilities-

Should have team handling experience.
•Engage the customers to resolving queries related to their issue
•Working knowledge of computers, MS Office tools, telephony, emails and internet
•Identify the customers’ issues and accordingly provide a satisfactory resolution

Required Education / Skills
•Under Graduate / Graduate in any stream
•Should be flexible to rotational shifts
•Experience in customer service and Promotions/Marketing industry background preferred
•Fluent proficiency & comprehension in English is required on both voice & written skills
•Highly organized and detail oriented
•Efficient in internet, computer usage and web-based application skills
•Strong ability to multi-task while effectively communicating with the customers
•Strong time management skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

Shift time – 2 Shifts rotational (7pm to 4am and 10pm to 7am)
Working days – 5 days (Monday to Friday)

About

WNS Global Services Private Limited

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