AM - Learning & Development

Avenues Consulting
Mumbai City
3 - 8 Years
Not Specified

Job Description

We have an exciting opportunity with a leading IT Service Management Company
Following are the details:-

Position: AM L&D

Exp: Min 3 years

Qualification: Any Graduate
Roles & Responsibilities:-

• Lead a team of behavioral and communication training experts as applicable; could also have to deliver sessions as an IC role.
• Review existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary basis TNIs/TNAs of the center.
• Conduct sessions as applicable and periodically review content/initial training material for the New Hires of the process and existing employees alike.
• Evaluate client’s and org’s training requirements and establish training goals/completion milestones and suggest appropriate solutions from a training stand point.
• Develop content specific to training needs of the org in a precise manner to meet the objectives of the program/learning objectives.
• Coordinate training activities looping in company and client stakeholders.
• Work with the internal management staff to develop and facilitate motivational activities for the advisors and managers of the processes and other departments of the organization
• Preparation of Training Plans, and relevant Training reports and Dashboards.
• Perform other duties as assigned.
• Open to work in shifts per center requirements .
• Willing to travel for long periods of time as per work requirements .

• Outstanding customer service skills and dedication to providing exceptional customer care to all stakeholders and clients alike
• Excellent verbal, written and interpersonal communication skills;
• 1-3 years of formal customer service or call center training experience.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced PowerPoint, including ability to create PowerPoint presentations, and basic Outlook).
Interested candidates can mail their updated resume on [HIDDEN TEXT] / Call on 8655946606

Avenues Consulting is a Executive Search Firm endeavoring to provide PREMIUM human resource to PREMIER organizations.
Our vision is to be the leading aggregator of recruitment and staffing to companies to enable them to focus on their core business and leave their critical, but resource consuming recruitment services to us, Thus helping them to perform better.
The hallmark of our approach comprises:
Partnership:- We act as an extension of our client’s office. We are KNOWLEDGE PARTNERS providing decisive and dedicated support to our clients.
Understanding:- The client organisation with regard to existing business activities, organisation structure, culture and future growth plans.
Mapping:- Position specific competencies including job title, deliverables, principal accountabilities and other relevant details.
Developing a Sourcing Strategy:- That draws up a target list of appropriate industries and/or companies from which to recruit and utilizing our network.
Evaluating:- Candidates with the aim of determining a profile match with the job, their career aspirations and suitability in the context and culture of client organisation.
Reference Checks, Negotiations, Joining follow-ups


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