Job Description
We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.
To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.
Ground Staff Responsibilities:
Greeting and welcoming passengers, and responding to questions.
Checking in baggage.
Making reservations.
Selling airline tickets.
Stocking aircraft with refreshments.
Cleaning aircraft after flights.
Assisting disabled passengers and those with small children.
Providing information to passengers.
Diploma in administration or travel, or PG diploma course.
Experience in customer care.
Excellent interpersonal skills.
Well-groomed.
Willing to work shifts.
Computer literate.
Job Details
Employment Types:
Industry:
Banking / Accounting / Financial Services , Airlines / Aviation / Aerospace , Travel / Tourism , Other
Function:
Roles:
Skills:
Education:
Aviation Bachelor of Arts (B.A) Bachelor of Architecture (B.Arch) Bachelor of Business Administration (B.B.A) Bachelor Of Computer Application (B.C.A) Bachelor of Commerce (B.Com) Bachelor of Dental Surgery (B.D.S) Bachelor Of Technology (B.Tech/B.E) Bachelor of Education (B.Ed) Bachelor of Ayurvedic Medicine and Surgery (BAMS) Bachelors of Law (B.L/L.L.B) Bachelor of Science (B.Sc) Bachelor of Social Work (B.S.W) Chartered Accountancy (C.A) Chartered Accountancy Inter (C.A Inter) 12th Class (XII) Company Secretary Doctor of Social Work (D.S.W) Diploma ICWA ICWA Inter Masters in Arts (M.A) Masters of Architecture (M.Arch) Master OF Business Administration (M.B.A) MBBS Master in Computer Application (M.C.A) Master of Commerce (M.Com) Doctor of Medicine (M.D/M.S) Master of Education (M.Ed) Masters in Technology (M.Tech/M.E/M.Sc) Master of Law (M.L/L.L.M) Master of Pharmacy (M.Pharm) Master of Philosophy (M.Phil) Master of Social Work (M.S.W) Post Graduate Diploma in Computer Applications (PGDCA) Post Graduate Programme in Management for Executives (PGPX) PhD Other
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