Advisor Voice

Advisor Voice

Reliance Jio Infocomm Limited
Mumbai
0 - 50 Years
Not Specified

Job Description


Job Description :
  • Job Responsibilities :
    1. Manage all customer interactions as rostered within parameters
    2. Demonstrate ownership on calls when contacted by customer
    3. Respond to all customers in appropriate tone and language
    4. Offer a solution-based approach for all customer interactions
    5. Educate the customer at every given possible opportunity
    6. Ensure updation of product, system, process and policy knowledge
    7. Adhere to rostered timing, scheduled shifts and activities
    8. Capture customer details and data relevant to the call or service
    9. Resolve customer queries within agreed timelines
    10. Increase, develop and retain customer base through relationship
    building and service
    11. Follow all contact center policies, procedures, code of conduct and
    legislative requirements
    12. Manage outbound campaigns as per business requirement
  • Skills & Competencies :
    1. Speak local language
    2. Basic computer knowledge
    3. Problem solving skills
    4. Customer focus
    5. Technical orientation
    6. Attention to detail
    7. Service mindset

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