Adv. Eng. II, Infra Run

Job Description

Invesco is part of the Financial Services Industry, where cutting-edge technology can deliver a competitive advantage. Our Enterprise Collaboration team provides global, highly-available Collaborative technologies that are critical to enabling our business to succeed. We invest in new technologies that will continue to deliver value to our business partners while improving our position in the market. This position is for our Global Operational Team in Unified Communications to provide technical expertise in the planning, design, implementation, maintenance, and support of the company's Unified Communications and Collaborative services environment. This role demands to identify and resolve issues, improve system functionality, effective incident, change, and proactive problem management, drive/handle major incidents, develop. Additionally this position is responsible for researching latest in Infrastruture and Unified technologies and be a part of the global team of EC Operations in order to support technologies with Invesco's growth strategy in mind. The person in this position is also responsible for providing a world-class technology services on Unified and Collaborative Technologies.
  • Expected to be a technology evangelist who brings the right mix of strategic and operational experience to the Unified Communications team, with a goal of making our technology services always a world-class
  • Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the team work's as efficiently as possible.
  • Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly ensure they are satisfactorily resolved and long-term corrective action/prevention has taken place.
  • Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program
  • When advised, act as the lead coordinator/designer/implementer for all Unified Communications Services aspects of assigned project activity.
  • Ensure the Unified and Collaborative Services portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective.
  • Demonstrate and deliver excellent service to all clients at all times.
  • Assist when instructed to design, implement and deliver our BR obligations
  • When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group
  • Act as a mentor for the more junior members of the team, offering guidance, coaching and support.
  • When instructed act as a deputy for the Team Leader as requiredbudgets
  • Create and maintain existing technical diagrams, documentation and associated system processes & procedures pertaining to the configuration of the global infrastructure, in line with Invesco and departmental standards to a high degree of accuracy
  • Work closely with all Technology Team members, leading by example and providing varying forms of training to other engineers, to ensure the smooth and efficient operation of the global Technology infrastructure
  • Where appropriate and to agreed standards, provide and maintain internal process-related documentation in order to effectively record, track and review Operational standards and procedures
  • Lead and take part in regular Unified and Collaborative services-centric disaster recovery testing, when required, in accordance with any internal operational procedures, while accurately maintaining any associated documentation
  • Contribute to Business Recovery exercises and requirements, taking part in regular business continuity testing, outside of normal business hours, where appropriate
  • Provide production issue technical support escalation and deal with trouble tickets and Business Partner requests in a prompt and effective fashion
  • Communicate appropriately, in line with any Company and departmental processes and procedures at all times

  • A minimum of 6+ years of Unified communications and Collaborative Services infrastructure experience
  • Proven, real world work experience in Unified Communications and Collaborative technologies and basic Technology security principles
  • Practical experience in providing global operational support for enterprise level Orgs
  • Experience in Financial Services or other regulated industry sectors is preferred, but not essential
  • Experience in supproing, administering, and implementing the following Unified Communications Technologies:
    • MS TEAMS, Skype For Business 2016 and Office 365 - Instant messaging, Audio/Video Conferencing, federation, mobility, response groups, Skype Persistant Chat
    • Media Services - Audio/Video Meeting Room Management, Skype Room Systems, Polycom audio/video, UDM Pro Administration, IP TV, Digital Signage, etc
    • Skype/Unified Comms. monitoring Tools - CDR, Prognosis, Solarwinds, PowerSuite
    • Compliance and regulatory - Recording management (Verba) and Chatseer for journaling
  • Exchange Online, ActiveSync and MDM solution - Deployment, migration, administration, and support
  • Added advantage if experience and skills on scripting (Windows/Exchange - Powershell), Automation, and DevOps delivery model
  • Must have strong working technical knowledge of security controls relating to monitoring and vulnerability management

FORMAL EDUCATION: (minimum requirement to perform job duties)
  • A Bachelor's Degree in Computer Information Systems Or Computer Science Or any equivalent dagree is preferred

LICENSE/REGISTRATION/CERTIFICATION: (minimum requirement to perform job duties) - None
  • Self-motivated with a strong willingness to learn on the job and through self-study
  • Interpersonal skills necessary to effectively communicate at all technical levels.
  • Be able to demonstrate commitment to exceptional client service.
  • Excellent verbal, written and interpersonal skills
  • Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment
  • Ability to work individually as well as in a team environment and handle a dynamic workload, with the ability to prioritize the tasks
  • Able to work under minimal supervision
  • Excellent analytical and problem solving skills
  • Disciplined time management skills, able to work well under pressure and with tight project timelines
  • Highly dependable with a strong work ethic
  • Open minded, flexible, and willing to listen for other people's opinions
  • Excellent interpersonal skills are necessary to effectively communicate over the phone and face to face with a variety of individuals at different technical levels and cultures

  • Passion for excellence through strong execution.
  • Collaborates and builds trusting relationships.
  • Communicates effectively and respectfully.
  • Promotes innovation and continuous improvement.
  • Thinks ahead and makes fact based decisions.

  • Inspires through performance leadership
  • Builds effective teams
  • Fosters organizational talent

  • Normally works a varied shift, comprising a schedule of hours somewhere in between the start and end of business hours. Thenumber of hours may vary depending upon the situation, project or assignment. Hours may include evenings and/or weekends and may include 24 hour a day on-call support by cell phone
  • There may be intermittent travel for business required

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