Account Operations Management

Account Operations Management

Hewlett Packard Enterprise
8-11 years
Not Specified

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE's values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.
APJ Demand Steering/Mainstream Management/Deal Visibility Management

  • Act as focus point for Global team on new initiatives implementation with GEO Engagement/Tower team (review, identify gap/solution, discuss/negotiate, stakeholder sign off, check & control, handover exit).

  • APJ MOC Lead to ensure e2e process review and assess/mitigate impact.

  • Lead weekly deal visibility scorecard and data review with APJ GEO AOM to align KPI with Global team for metric accuracy and drive automation.

  • Lead bi-weekly/monthly cadence with APJ GEO AOM/PAOM on scorecard review, feedback and improvement plan follow through with execution outcome.

  • Support data analysis and performance review in QBR/SOR for APJ/GEO (APAC, India, Japan, China).

Business Ops support

  • Lead and coordinate APJ Staff meeting, SOR, QBR and AEM.

  • Responsible for slides contents and work with relevant parties (contents such as KPI, Issues, Solution owner, Mgmt help needed for execution support).

  • Support GEO weekly reports to publish operation status, progress and action owners to APJ Stakeholder (APAC, India and Japan).

  • Maintain APJ scorecard for GEO across Functional teams, manage APH BMS and BCP.

Education and Experience Required:

  • First-level university degree may have advanced university degree.

  • Typically 8+ years of related experience, preferably in supply chain, customer service, procurement or financial management.

  • Typically 2 -4 years of experience supporting large accounts.

Knowledge and Skills:

  • Excellent communication skills (e.g. written, verbal, presentation) mastery in English and local language as well as other languages as required.

  • Developing consulting, negotiation and influence skills.

  • Solid understanding of core company businesses and the revenue cycle.

  • Superior research and analytical skills.

  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.

  • Demonstrated project management skills such as planning, execution and implementation.

  • Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.

  • Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above

  • Basic financial and business acumen.

  • Ability to identify and implement customer-specific process improvements.

Join us and make your mark!
We offer:
. A competitive salary and extensive social benefits
. Diverse and dynamic work environment
. Work-life balance and support for career development
. An amazing life inside the element! Want to know more about it
Then let's stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Job Details

Employment Types:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world. We are a team of doers, dreamers and visionaries inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act. Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

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