Account Operations Associate - Mexico

Account Operations Associate - Mexico

Agile English India Private Limited
Mexico
3 - 6 Years
Not Specified

Job Description

Account Operations Associate - Mexico

GlobalEnglish is a global technology company that delivers products and services that remove the language and cultural barriers to give every global worker the ability to contribute and thrive in the connected 21st century economy. We blend the latest technology innovations with research on how adults effectively acquire language. Our cloud-based suite of products and services produces immediate productivity and performance gains through formal and informal learning and on-demand performance support. Headquartered in California’s Bay Area, GlobalEnglish partners with more than 500 global corporations in 70+ countries. At GlobalEnglish we believe success should be driven by ability and ambition, not bias or birthright. English has become the language of global business. Our purpose it to give a voice to global talent.
As part of the Managed Services ecosystem, the Account Operations Associate will help to provide proactive support to our Customer Success and Sales team members, to ensure that customer requests are handled appropriately and in a timely manner. They will help with tasks especially in the area of Account/License setups, admin requests and custom reports.



GlobalEnglish is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law.
The Account Operation Associate will be based in Mexico City, Mexico.
Requirements/Qualifications

  • Administer backend tools to serve our clients, including:
  • Company and license setups
  • Creation of demo licenses
  • Troubleshooting backend system issues
  • Batch registrations
  • Creating and running surveys
  • Assisting in coordination of pilots

  • Trainer and Learner schedule coordination
  • Possible other backend support tasks

  • Provide proactive support to ensure that customer/admin requests are handled appropriately and in a timely manner.
  • Manage Accounts and Users, from an administrative perspective (Registration, Deactivation, Reporting Group Creation, etc.).
  • Run reports and assist in reconciliation process. This could be required on a daily/weekly/monthly/quarterly basis, depending on each account’s requirements. And it could consist of activity reports, inventory reports, reviewing deactivations or renewals, reconciling users by country, or by language, etc.
  • Communicate with designated client contacts and partners when needed.
  • Develop thorough knowledge of each client’s engagement terms and conditions, including contractual, invoicing and payment history and status.
  • Collaborate and coordinate supporting efforts with other departmental functions, including sales, services, product and marketing, to ensure that corporate customers are supported and their needs handled appropriately and in a timely manner.
  • Previous experience in a Customer service and/or support role.
  • Excellent computer skills (Microsoft Office suite). SQL & Tally is a plus.
  • Expert management of Excel functions (Pivot tables, Vlookup, Hlookup, Conditional Formatting, etc.).
  • Excellent oral and written communication skills in:
  • English
  • Spanish
  • Portuguese
  • Any other language as a plus
  • Ability to manage multiple tasks, set priorities, work independently and perform under pressure.
  • Likes the challenge of working in a SaaS organization, where business processes and support systems are created and modified as the organization evolves.
  • Must be able to work effectively and manage all levels of contacts, with both internal and external customers.
  • Bachelor's degree is a must with minimum 3 years of work experience.

GlobalEnglish is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law.

GlobalEnglish is a global technology company that delivers products and services that remove the language and cultural barriers to give every global worker the ability to contribute and thrive in the connected 21st century economy. We blend the latest technology innovations with research on how adults effectively acquire language. Our cloud-based suite of products and services produces immediate productivity and performance gains through formal and informal learning and on-demand performance support. Headquartered in California’s Bay Area, GlobalEnglish partners with more than 500 global corporations in 70+ countries. At GlobalEnglish we believe success should be driven by ability and ambition, not bias or birthright. English has become the language of global business. Our purpose it to give a voice to global talent.

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