Company Profile:- Buck for India is a leading debt collection company. It commenced its operation in 2015 with presence across pan India. It provides premier quality services in Debt collection & credit management with integrity, cost –effectiveness & best results. It is known for its professional method of handling cases with personal attention with a clear and detailed knowledge of procedures, the relevant law and the clients' requirements. Within a short span of time it is catering to different industries: i.e
Required Qualifications: Minimum 3-5 years of IT Recruiting experience in Domestic Staffing Industry. Excellent communication and negotiating skills. Ability to handle multiple requirements Expertise in the creation and use of Boolean search strings.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases