Your CV has been shortlisted for Major MNCs. VOICE/NON-VOICE process. Companies: Accenture,Mphasis,HiPower(Non-Voice),Aegis(Domestic,International),Convergys(Technical Support),First Source. Salary up-to 2.2LPA min- 4.5LPA max. With 2 way cab facility+Incentives. US/UK Rotational and Day shift Allowance available. loc:Bangalore
International Call Center,International BPO,Voice Process,Call Center Executive,Customer Care Executive,Freshers,graduate,semi voice process,non voice ,Inbound,TECHNICAL SUPPORT,HEPDESK,SERVICE DESK,IT support
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases