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Keywords / Skills : BPO, KPO, Call center, Voice, Non Voice, CCE, CCR, Inbound, Outbound, Back office, Client Coordination

1 - 5 years
Posted: 2018-03-13

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Fresher
Education
Any graduate
Stream:
Any
Posted On
13th Mar 2018
Job Description
Job Profile

-Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a     courteous and professional manner

-Create/Review/Recreate designs from customers and produce a high-quality result useful for production ensuring customer     satisfaction.

-Proactively raise issues regarding systems, tools, performance and processes.

-Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures

-Resolving escalations from customers or manufacturing facilities and share feedback with the Team Lead to avoid future challenges

-Build a strong customer relationship and commitment

-Involving in activities that induces continuous improvement in the skills required for the role

-Performing additional responsibilities as required 

Slaray: 16 K to 22.5 K

Shift time : Rotational shift ( Any Nine hours ) 

 

Candidate Profile
Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week

• Advance level of English communication skills, both verbal and written, including active listening and rapport building 

About Arise Solution
 Is Recruitment Staffing Firm.
Contact No-:07940099974/9687676597

INTERESTED CANDIDATE SEND YOUR UPDATED CV ON
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About Company

Arise Solution is a professionally managed consultancy firm, servicing Global IT & non-IT giants for their sourcing and infrastructure demands.

Arise specializes in providing End-to-End solutions, qualified personnel and onsite/offshore services to meet aggressive deadlines. Our excellence is in providing highly qualified and experienced resources with extensive hands-on experience in managing turnkey projects.
Our specialization is in understanding company needs and providing candidates with relevant experience and skills to meet your needs.

Our flexibility and Client Centric culture makes us the right partner for you.
Understand business needs and suggest cost effective measures to implement solutions.


Team arise
work @arisesolution . com- (NO SPACE)
9687676594
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