Shilo Solutions, a privately owned Executive Search firm established in 2007, is a team of HR professionals. For 10 years we have been offering a highly professional and specialized recruitment service, predominantly in the Senior & Top Management space, connecting specialist talent with leading employers across multiple industries and disciplines. Today our business has become synonymous with exceptional levels of service, an in-depth knowledge of the market, a determination to be the best and above all a proven track record of success.
We have over 20 years of experience in Executive Search & HR Consultant. This extended breadth of experience combined with dedication and a promise of personal involvement is what ensures that your current and latent needs are met in good time. We work to get a clear understanding of each organization’s unique culture so that our solutions are a 100% match, be it recruitment, training, staffing or gifts.
Our HR Consultant deal with the entire gamut of industry verticals: IT and non IT including FMCG /Aviation /Travel & Tourism /Hospitality / Engineering / Retail / Pharmaceuticals / Healthcare / Garments / Cosmetics / Manufacturing / Construction / Real Estate / Telecom / Media / BFSI / Venture Capital firms etc.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases