CanApprove is a multi-national immigration and education consultancy, providing a wide range of legal services internationally, including immigration, education and legal consultation. CanApprove is a certified organization with 12 offices spread across Canada (Head-Office), Australia, Dubai (Corporate-Office), and India (Administrative Office). All the offices are equipped with state-of-the-art communication facilities and highly trained professionals. For the past 20 years, CanApprove’s experienced immigration consultants and lawyers, study abroad consultants, Canada immigration consultants, Australia immigration consultants, skilled advisors and highly trained instructors have been consistent in delivering reliable immigration and education services.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases