Garudas has started with the vision to grow into a largest and innovative recruiting Consultancy, serving leading companies across Industries . We are place matching qualified candidates at every level, in nearly every major industries. We are focused and able to fulfil large-scale and specialized staffing assignments to meet your business objective.
For us every client is important and each engagement is unique. We work closely with the client to understand their goals and objectives in terms of Manpower requirements and HR Processes. We offer tailor made solutions that ensure the right talent, in the right place, at the right time to drive your Organization forward.
Our key performance and client service metrics is supported by Industry knowledge and functional expertise. We are fully committed to delivering an outstanding client experience. Our team is seasoned industry experts, highly skilled, dedicated recruiters in their respective disciplines with speed, discretion and lasting results.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases