We partner with world’s leading MNCs in various industries, including Healthcare/Pharmaceutical industry to provide Sales & Marketing Service/Solutions.
We provide world class training on top brands in the Pharmaceutical Industry. Post the training, a hands-on field or on-the job experience in handling the top brands in the industry. Our Managers will guide and hand-hold the new joinee and provide all the required support in the Field.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases