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"Technical Support", "DNS", "DHCP", "Active Directory", "Tech Support Executive"

Keywords / Skills : Technical Support, Technical Support Executive, Customer Support, Voice Process, Inbound, Outbound, Customer Care Executive

1 - 11 years
Posted: 2019-07-08

Job Description
Roles & Responsibilities:

o Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.

o Clarify Customer requirements; probe for and confirm understanding of requirements or problem.

o Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.

o Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.

Candidate Profile-

o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months technical support experience.

o Salary upto 5 LPA

o Excellent verbal skills in English Language.

o SERVER knowledge is must.

o Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems

o Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.

o Flexible with 24/7 Environment.

Certifications (Preferable):-

o Exam 70-640(Windows Server 2008)

o Exam 70-662(Exchange 2010)

o Exam 70-321(Deploying Office 365)

o Exam 70-323(Administering Office 365)

Additional Benefits-

o Two-way A/C cabs. (Company was awarded for best in industry transport service).

o Medical insurance worth 1 lakhs.

o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs

o Gratuity

o Education Assistance plan Annual entitlement of up to INR 24,000.

o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.


CALL - POOJA  8287502948 / 9999636969
OR SHOOT YOUR CV AT - [HIDDEN TEXT]


About Company

A best consulting firm in the market

We can give you the best opportunities of growth, by helping you in searching out the best options available in this BPO industry.

We provide manpower for all levels.
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