Keywords / Skills : "Technical Support", "IT Helpdesk", "Technical Support Executive", Technical Support Representative, Technical Support Officer, Technical Support Engineer, Customer Support Executive, "Network Analyst", "International Voice", Global
Customer Care,Customer Care,Customer Support Executive,Customercare executive,Customer service executive,Customer support officer,Customer service representative,Technical support executive,CSE,BPO,Call Center,International Call Center,Voice Process
Customer Support Executive,Customer service executive,Customercare executive,Technical support executive,Customer service representative,Customer support officer,Customer support representative,BPO,Voice Process,Call Center,International Call Center
International Sales,Voice Support Executive,Technical Support,Tech Support,Customer Support,IT Helpdesk,Desktop Support,Helpdesk,Technical Support Executive,TSA,TSE,TSR,Technical Support Engineer,Helpdesk Coordinator,Helpdesk Coordinator,Troubleshoot
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases