Design, develop, test, deploy, maintain and improve software. Owns design and architecture of common components. Has cross module functional knowledge and understands non-functional requirements very well to design better solutions Owns Design and Architecture of new requirements Involved in Engineering Special Projects to improve stability/performance/bug-inflow Work on critical customer support or production issues as required Able to develop user stories independently Conducts Peer code reviews Conducts reviews to make sure Security and Performance requirements are met Create Technical Training documents for Services and other stakeholders Produce and maintain product technical documentation
Avansys Software Solutions is an IT services company with its core competencies in Staff augmentation, Corporate trainings, Business consulting & Software development. We believe to continuously improve our services by aligning us to the global standards for quality, delivery time and development costs. We have been at the forefront of developing and implementing new technologies and solutions.
We strive to understand technology with a view to supporting from development to post-installation. We have the intention and capabilities to meet our clients' needs right from large multi-location enterprise, to a small/medium enterprise.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases