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"Support Engineer""Technical Support Engineer"

Keywords / Skills : Technical Support Engineer, ASP.NET, SQL Server , Cloud computing , Support Engineer, Technical Support

1 - 4 years
Posted: 2019-06-14

Job Description
Technical Skillsets:

· Must use multiple forms of communication (i.e. phone, email, IM) to achieve objectives of

position. Interacts often with customers, vendors, and others.

· Working knowledge of ASP.NET, SQL Server 2000 and above is a must.

. Knowledge about Microsoft Internet Information services and Cloud computing

(Salesforce CRM) will be an added advantage.

. Ability to efficiently manage case/ticket tracking system

Primary Responsibilities:

· Handle incoming customer calls and cases for cloud-based products.

· Provide client assistance promptly (early morning or late night calls) and accurately to

ensure client satisfaction by using proper procedures for call control, problem resolution,

reporting and escalation.

· Conduct troubleshooting at customer site if necessary.

· Supplement Development team efforts as needed.

· Use product specific diagnostic tools and techniques to resolve customer issues.

· Dial into customer sites to collect and analyze data in the appropriate format as a means to

troubleshooting issues

· Replicate issues, document results and present issue resolution to customers.

· Work with Product Development Teams to troubleshoot the issue.

. Work as a mediator between the Client and Development team.

Behavioral Skills:

· Communicate effectively with customers and technical team.

· Excellent writing and speaking English skills. Ability to effectively communicate with US/UK

clients

· Define problems collects data, establish facts and draw valid conclusions.

· Read and interpret documents and write routine reports and correspondence.

· Manage daily tasks and projects efficiently.

· Ability to prioritize the daily task.

· Work as an effective member of a team from a variety of departments within the

company (Technical, Support, and Marketing)

· Excellent telephone etiquette skills

· Ability to handle stressful customer support situations.

Added Responsibilities:

· Maintain and increase personal knowledge of Enzigma solutions/applications by initiating

research through all appropriate resources including shadowing other analysts.

· Proactively complete product training via Econnects, on-site classes, and handbooks of

processes and procedures.

· Maintain and enhance the support knowledge base.

Educational Criteria: Any Stream related to computers. 

Bond - 2.5 years mandatory.

Should be flexible on time. 

Candidates who have applied in the past 3 months for any position in Enzigma will not be

eligible to apply


About Company

Enzigma Software Pvt. Ltd.

About the Company,

Since our foundation in 2002, Enzigma has grown into being a pioneer in Cloud Applications, Enterprise Mobility & Product Development. We were the very first company to launch an application "FTP Attachments®" from India on AppExchange, a market place of Salesforce.com® and became ISV partner of Salesforce.com®. With an active client base of over 800 customers, Enzigma has become one of the leading solutions provider to organizations spread across domains and of various sizes. A skilled, professional and dedicated team has allowed us to deliver solutions in various domains like E-Commerce, CRM, Product Licensing/Registration, Data Migration, Integration and other custom applications.

A constant pursuit of quality & perfection through innovation has enabled successful delivery of more than 1000 projects for clients across the globe. We provide Cloud Technology services, mobility services, product development and offshore development services.


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