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"Support Engineer" -Technical Assistance Centre, Contact: 9025524014

Keywords / Skills : "Nice", "ACD", "Contact Center", "WFM", "SIP Protocol"

4 - 8 years
Posted: 2019-02-26

Industry
ITES/BPO
IT/Computers - Software
KPO/Research/Analytics
Function
Customer Service/Call Centre/BPO
IT
Role
Technical Support Engineer
ERP, CRM - Support Engineer
Education
Any graduate
Posted On
26th Feb 2019
Job Description
- break-fix support, operational, platform lifecycle management.

-capable of providing 24/7 ‘on-demand’ remote fault escalation Operational Support.

-high proficiency, and knowledge in systematic troubleshooting of IP Telephony as well as strong skills in day-to-day operational management of a complex Voice network.

-Knowledge in all key areas of Contact Centre Voice technology and detailed understanding of how platform nodes, elements and resources work together in production-operational environment.

-Provide strong Tier 2 technical ‘deep dive’ troubleshooting and fault analysis

-Major Incident Root Cause Analysis.

-Work in a team environment to achieve operational targets Major and Non-Major faults.

-Keep up to date on industry trends, new technologies and new market entrants for technology solutions.

About Company

Contact Person:Nivetha
Mobile:9025524014
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