Core JAVA, Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders problem solving skills the ability to work under pressure attention to detail competent technical skills the ability to work in a team
Strong Knowledge of Logistics processes ,Experience in managing a Warehouse/Store and/or Last Mile logistics operations, People Management (ability to manage large team), Good computer and analytical skills,Good Communication and coaching skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases