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"Sr.Team Leader" "Team Leader"

Keywords / Skills : "English", "Hindi", "BPO" , "Outbound Sales", "Telesales"

2 - 7 years
Posted: 2019-02-15

Industry
ITES/BPO
Function
Sales/ Business Development
Role
Team Leader
Posted On
15th Feb 2019
Job Description
Greetings from Vibrant HR Consultancy!!!!

We have immediate openings for Sr. Team Leader - Bangalore

Experience - 2 to 3 Years

CTC - upto 4 L pa

No. of working days - 6 days.

Language proficiency - English and Hindi

Roles and Responsibilities

Managing an average team of 20 members.

Need to be approachable and supportive towards the team.

Should have the ability to motivate the team to achieve their targets.

To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity

Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.

Prepare schedules for the teams and ensure attendance.

Compliance to login, log out & scheduled breaks of agents.

Ability to evaluate calls, coach and provide feedback.

Responsibility for delivery of the defined customer experience in every interaction.

Work very closely with team members to solve customer problems.

Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.

Ensure all Company policies and procedures are implemented consistently and fairly.

Conducting performance appraisals for the team.

Education & Experience

Under Graduates / Graduates

2-3 Yrs. with Product Selling background ( Outbound telesales ).

If you're interested please forward your updated resume to [HIDDEN TEXT] or contact 9343075322

Thanks & Regards

Sukanya

HR Executive

Vibrant HR Consultancy



About Company

Welcome........


Vibrant HR Consultancy Services is a professional recruitment firm catering to the needs of various companies across verticals. Vibrant is based out of Bangalore & services clients across India. Since our inception, we have been in the business scenario with a mission of serving the companies with the speed and quality that is required.
About Recruiter
Sukanya VS
HR Executive
Vibrant Hr Consultancy
Vibrant HR is a Bangalore based Human Resource Sourcing and Staffing ...
Skills I hire for IT , Healthcare , BPO ,Legal
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