The candidate should have 3-4 Yrs of total experience 2+ yrs in Manual testing and 2+ yrs in Automation Must have worked on Java and selenium Domain : Banking or Insurance is preferred........ Male candidates are preferred. Should be willing to work in Start-ups
Strong Communication skills (verbal and written) with an ability to work in a highly collaborative, multi-country/time zone environment. Good organizational skills with the ability to track and prioritize numerous tasks. Proactive personality with a proven track record of following through and delivering on responsibilities. Highly adaptive and capable of being an individual contributor and working as part of an extended team.
Research and introduce new technologies and ideas.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases