Cardinal Technology Solutions is a full-services Information Technology Company providing IT consulting and staffing services to Fortune 1000 organizations.As a process oriented organization we recognize that people are the key driver in the IT business and by being people centric in our approach, we create a unique differentiators in harnessing the intellectual energies of the human mind to run your business and build 'best of breed' solutions for your enterprise.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases