Work in a development team to develop integrated ASP.NET applications with SQL queries. Perform design and development of web based services and applications. Work closely with quality assurance team to ensure delivery of high quality and reliable web applications. Develop databases including queries, triggers and stored procedures. Monitor application performance at post-deployment stage and make necessary changes if needed. Interact with customers to define project features and requirements. Research and develop prototypes of complicated design solutions. Perform code reviews and provide necessary corrections.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases