XEAM Ventures Pvt. Ltd. is a trusted brand and proudly certified in CMMI ML3 & ISO 9001:2008 OHSAS 18001:200. The journey of success started 15 years back in 2004 and since then we have provided customized services along with qualified professionals to more than 500 clients. In these successful years, XEAM group has achieved turnover of 500+ Crore. XEAM currently has 10000+ team count and has a state of the art infrastructure, expert , experienced managers to handle multi-vertical organizations. We have a experience of deploying more than 1 lac in last 15 years. With the vision of "Simplifying businesses", XEAM has evolved and now have the presence in 200+ locations pan India and Abroad. We provide cutting-edge IT & ITes Services with expertise in Payroll Management, Manpower Outsourcing Services, HR Solutions, Implementation & handling of all kind of IT related Projects, HR Outsourcing as well as HR Management with 100% statutory compliance.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases