Send me more jobs like this

"Service Desk"

Keywords / Skills : "Remedy", BMC remedy, "Service Desk"

2 - 4 years
Posted: 2019-02-22

Industry
IT/ Computers - Software
Function
IT
Role
System Administrator
Systems Engineer
Posted On
22nd Feb 2019
Job Description
Global Service Desk (GSD) Support Engineer is responsible for providing Global IT support for all Vodafone Operating Companies around the world acting as a front line to 2nd line teams regarding different infrastructure, enterprise and consumer and Network Services.

The following should be in focus of GSD support engineer:

• Validate Incidents and Requests according to Operations questionnaires

• Keeping customers informed on incidents/request status and progress till closure

• Monitoring and Improvement of quality of service

• Act as a team member that contributes to solutions and customer satisfaction.

• Monitoring of documentation of services on being up-to-date

• Pick up incoming Incidents and Requests by ticket system, phone, email and fax according to SLA

• responding within agreed time limits to call-outs;

• Track & monitor Incidents inside SLA according to SLA and OLA

• Notification / alerting after defined SLA parameters

• Perform hierarchical escalation according to SLA

Top 3 Skills Required

Remedy hands on experience Communication skills Flexibility to work in 24 by 7 model in rotational shifts.



About Company

I represent Magna Infotech, India’s largest Professional Staffing company with 10,000+ consultants in IT, ITES space.

Being in business for 2 decades, we offer customized staffing solutions under Contract, Contract-to-hire, pay-rolling, rebadging, MSP and SOW models
Only staffing company with domain competencies in IT staffing space for Automotive & Engineering, BFSI, Retail, Healthcare, Products, Services & Consulting, E-commerce and Telecom
Industry Focused delivery engine of 400+ recruiters hiring 1000 lateral IT professionals on a monthly basis servicing 250+ clients in Fortune 500.
Part of Quess Corp Ltd, USD 500+ Million turnover powered by more than 180,000+ employees across 20 nationalities.
Step-down subsidiary of USD 42+ billion multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.
Similar Jobs
View All Similar Jobs
Walkin for you