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IT Jobs in Pune
Keywords / Skills :
"Remedy", BMC remedy, "Service Desk"
2 - 4 years
All Jobs by this Recruiter
IT/ Computers - Software
22nd Feb 2019
Global Service Desk (GSD) Support Engineer is responsible for providing Global IT support for all Vodafone Operating Companies around the world acting as a front line to 2nd line teams regarding different infrastructure, enterprise and consumer and Network Services.
The following should be in focus of GSD support engineer:
• Validate Incidents and Requests according to Operations questionnaires
• Keeping customers informed on incidents/request status and progress till closure
• Monitoring and Improvement of quality of service
• Act as a team member that contributes to solutions and customer satisfaction.
• Monitoring of documentation of services on being up-to-date
• Pick up incoming Incidents and Requests by ticket system, phone, email and fax according to SLA
• responding within agreed time limits to call-outs;
• Track & monitor Incidents inside SLA according to SLA and OLA
• Notification / alerting after defined SLA parameters
• Perform hierarchical escalation according to SLA
Top 3 Skills Required
Remedy hands on experience Communication skills Flexibility to work in 24 by 7 model in rotational shifts.
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I represent Magna Infotech, India’s largest Professional Staffing company with 10,000+ consultants in IT, ITES space.
Being in business for 2 decades, we offer customized staffing solutions under Contract, Contract-to-hire, pay-rolling, rebadging, MSP and SOW models
Only staffing company with domain competencies in IT staffing space for Automotive & Engineering, BFSI, Retail, Healthcare, Products, Services & Consulting, E-commerce and Telecom
Industry Focused delivery engine of 400+ recruiters hiring 1000 lateral IT professionals on a monthly basis servicing 250+ clients in Fortune 500.
Part of Quess Corp Ltd, USD 500+ Million turnover powered by more than 180,000+ employees across 20 nationalities.
Step-down subsidiary of USD 42+ billion multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.
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Service Desk Engineer
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0 - 2 yrs
Job Details :
2 - 6 years
Job Location :
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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- Bengaluru / Bangalore
- Bengaluru / Bangalore
- Bengaluru / Bangalore
Customer Service/ Call Centre/ BPO
Finance & Accounts
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