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"Senior Relationship Executive" Urgently required for "Grofers" based in Mumbai.

Keywords / Skills : customer Relationship, Officer, Executive, Senior executive, Relationship officers, Business Development Manager, Marketing

1 - 11 years
Posted: 2019-07-03

Nationality
India
Industry
FMCG
Function
Customer Service/Call Centre/BPO
Marketing & Communications
Role
Customer Service Executive (Voice)
Quality Assurance - Manager
Marketing Executive
Education
12th Class (XII)
Other
Stream:
Other
Posted On
3rd Jul 2019
Job Description
Documents Required:


1.Updated CV with photo & Working Contact Number.

Skills: Build and manage store delivery network.

Job Description:

Build and develop reliable last mile delivery network of stores (mom and pop stores/ SMEs / mobile shops / individuals / couriers) for Grofers.

Coordinating with C-field Executives who will be responsible to convert potential stores within their assigned region.

Execute MOU and SLA with the stores along with end to end handling of complete onboarding and documentation process.

Manage and streamline last mile delivery process at the store level as per Grofers metrics (e.g. attendance management, delivery percentage,

customer returns, customer experience, customer escalations, on time delivery, etc.).

Look after all the training requirements at the store level as and when the need be customer experience,

Prepare detailed daily, weekly and monthly reports for management.

Cash and customer returns management.

Decent Knowledge of Excel.

Interview Process:


CV Short listing

Direct Interview with client

After Selection Offer Letter Will Be Issued

If you are interested please send Updated CV to [HIDDEN TEXT] or contact on

918897171380 for further queries.




About Company

HumResource Consultancy
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