Established in 1969, GEM Opticians is one of the country's premier optical brands providing professional and personalised services to a discerning clientele. Operating from our locations in South Extension-1 & Ambience Mall, Vasant Kunj and aided with the state of art technology, we strive to impart a bespoke experience right from the consultation and selection to dispensing of glasses made complete with our handpicked selection of eyewear.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases