We have an excellent opportunity for SAP EWM Consultant position for Bangalore Location with our client . This is contract to hire position.
Candidate must have hands on Job Level Specific Duties • Defines overall application functional / business requirements with end users. Recommends solution modifications, configurations, and processes. • Implements, designs and / or upgrades applications. • Creates test plans for projects. • Analyzes model test discrepancies to find trends and works with programmers to resolve. • Establishes cost and time estimates for development and implementation of projects. • Produces business process flow charts. • Creates communication plans (correspondence, presentations, and other materials) for knowledge transfer to leadership. • Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. • Acts a team leader for projects with moderate budgets or of a short to intermediate duration. • Mentors less experienced team members. Typical Years of Experience • Typically requires 5-7 years relevant experience. Minimum Education and Certifications • Undergraduate degree or equivalent combination of education and work experience. Skills • Strong knowledge of system development methodology, project management and system architecture. Strong analytical / problem solving skills. • Ability to identify and evaluate IT and business challenges from a broad perspective. • Exceptional influencing and communication skills. Exceptional ability to translate between non-technical business users and technical IT resources. Excellent client service attitude and leadership capabilities. • Exceptional organizational and time management skills. Physical Requirements/ Working Conditions • Ability to physically perform general office requirements. • Must be able to perform essential responsibilities with or without reasonable accommodations. • Significant travel including overnight domestic or international trips may be required.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases