MITS Solutions is a thought driven practice group. We are a Human Capital firm who believe in business partnering with our valued customers by building long term relations through client service. Being established in 2015, we are one of the fastest and leading recruitment companies in India and USA, we are now established as a reliable and dependable service provider to several Multinational clients
We operate within following verticals serving the industry with high standards
• Recruitment & Staffing (India) • Corporate IT Training • Application Development • US IT Staffing
VISION To provide the best technology, talent and learning solutions to our clients.
MISSION MITS Solutions was founded on the core values of Accountability, Passion, Trust, and Value. It’s our mission to provide genuine business value by empowering, encouraging, and proactively supporting our personnel to exceed our clients’ expectations. We encourage innovative thinking in order to enhance our abilities to provide hard to find talent at reduced labor costs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases