Business Guru is a multi-disciplinary consulting firm focused on assisting firms, corporates and business houses to achieve sustainable growth.
Management Advisory, HR Recruitment, Branding, Corporate Training and Taxation..
We work with clients to accelerate growth with sustained value. We help clients to forecast changes in customer demand and the competitive edge, and then develop appropriate strategies for their businesses, improve their top and bottom line, minimize risks. Achieve their organizational performance to grab the most attractive opportunities.
Our ideology has been to support our clients in succeeding their most important challenges and capitalize on the opportunities. We leverage our high level contacts with the Corporate Sector, Government agencies, Consultants and Institutes to act as our channel for faster achievement of our clients' objectives. Our Principals have in-depth experience in serving diverse industry verticals with a great track record.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases