Min 3 years of working experience on Magento eCommerce Platform.
Good understanding of eCommerce solutions based on
Hands on experience on front end design changes and back end functional changes based on Magento platform to offer powerful marketing, search engine optimization and catalog management system for online stores.
Technical experience on MySQL relational database management system, PHP programming language and elements of the Z
Good Team player, enthusiastic, willing to work in challenging
environment, Completion of task in given time frame.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases