We are India’s Fastest Manpower Solutions Company, providing organizations with solutions & services to meet their workforce needs, across the world. We have nine plus years of management experience in providing recruitment, staffing, assessment and selection services. We help our customers locate the best talent, enabling them to retain their competitive edge and sharpen their focus on core strengths. With operations in India, Dubai & Singapore, and a global team of 100+ people we assure you of global opportunities for your career.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases