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"International Voice Process"

Keywords / Skills : "Customer Support", Customer Service, "International Voice Process", Voice support, International BPO, Call center

0 - 3 years
Posted: 2019-02-11

Customer Service/ Call Centre/ BPO
Customer Service Executive (Voice)
Any graduate
Posted On
11th Feb 2019
Job Description
MEGA & Special Walk in- drive @ Infosys BPM- Hiring for International Voice Process- Bangalore


Please mention DS-Roshni on top of your resume

Eligibility Criteria-

Job Title: Customer Voice Support CSR

Domain: Voice, Customer Service

Work Location: Bangalore

Qualification- Any graduate 0 - 3 years experience

Shifts- 24 / 7 rotational shift

Interview Details:

Venue Details,

Infosys BPM Ltd

#785, Ground Floor Axis Sai Jyoti

15th Cross 100 Feet Road

Sarakki, 1st Phase J P Nagar

Landmark Sindhuri Convention Hall.

Interview Date- 16-Feb-19 ( Saturday )

Interview Time-10:00AM to 1:00PM

Contact Person: Mumtaz/Roshni

Job Description

The Universal Agent is responsible for customers related queries. Provide basic Customer service. Universal Agent is also responsible for providing first class support for non-technical inquiries and escalations coming from business customers.

- Excellent communications skills (Written and spoken)

- Willing to Work in 24/7 shifts

- Willing to work for International Voice Process

- Any graduate /PG

- Work location Bangalore.


Strong written and verbal communication skills

Good PC skills.

Good customer convincing skills

Strong analytical skills

Excellent time management skills

Problem solving and working through ambiguous situations

Attention to detail and accuracy

Exceptional customer service skills


Receive and resolve inbound customer support queries via a phone queue or web tickets.

Handle and resolve customer queries via inbound phone calls, emails or web chat.

Provide support on non-technical inquiries

Maintain awareness of competitive activity and opportunities for product development

Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.

Utilize other the customer service skills efficiently.

Research and resolve customer inquiries for the various products and services .

Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.

Must meet or exceed individual performance goals and metrics focused on providing customer support.

Please mention DS-Roshni on top of your resume

Please refer friends/colleagues if looking out for voice process opportunities.

Candidates good in communication and willing to work in voice process can apply!!

If interested, please Walk-in to the Venue for F2F interview !!

The candidate should carry below mentioned documents in Original:

10Th, 12Th, Graduation and Post-Graduation (Mark Sheet and Certificate).

2 Color Passport Size Photographs.

ID Proof Pan Card, Driving License, Voters ID, Ration Card, Bank Passbook with Photograph (Nationalized Bank) and Passport.

Previous Employer Relieving Letter or Experience Letter. (If Any)

Current Employer Appointment Letter and Salary Slips (Last 2 - 3 Months) (If any)

Thanks & Regards,


Talent Acquisition | INFY HR

About Company

[‎2/‎11/‎2019 5:44 AM] Bhavana C:
Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company's services.

The new name is a reflection of the paradigm shift in the nature of services that the company now offers through its holistic approach of end-to-end transformative BPM (Business Process Management). The scope and complexity of business processing work and the expectations of clients have changed significantly over the past few years as clients expect transformative value much beyond arbitrage through outsourcing and offshoring.
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HR - Recuiter
Infosys BPM Limited
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