Executives must be capable of engaging with the clients on a range of mediums such as phone, email and other internet based communications channels. A positive attitude, sales skills and ability to quickly learn are a must. Product knowledge, training and skill development would be provided by the company.
IndiaFilings is India's largest online business services platform dedicated to helping people easily start and grow their business, at an affordable cost. We were started in October 2013 with the mission of making it easier for Entrepreneurs to start their business. We have since helped start and operate thousands of businesses by offering a range of business services. Our aim is to help the entrepreneur on the legal and regulatory requirements, and be a partner throughout the business lifecycle, offering support at every stage to ensure the business remains compliant and continually growing.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases