3-5 Years of strong experience in Informatica Experience in Integration of Informatica with SAP, SFDC and Non SAP as sources Scheduling the Informatica mapping using the Informatica workflow manager. Experience in both Support and Development projects Experience in managing data extract/cleanup/mapping and loading from Legacy systems to SFDC Participate in Clarification Meetings with Onsite coordinators for getting the requirements and preparing Issue log in Requirement Phase Handling Software Quality Assurance for Design Documents and Code review and Testing The resource should be flexible to work on Shifts & week ends depending on the project needs
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases