Understanding and analyzing the clients manpower requirements in different skill set categories. Telephonic Screening of the profiles - Checking for Technical Fitment, Behavioral Fitment, Stability Scheduling of Interviews of the candidates. Ensuring proper coordination between Clients and Candidates. Evaluating the candidate on various parameters like communication skill, personality, thought process etc. Follow-up with candidates for Post Employment...
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases