Careerforme HR Services is an India based outsourcing and consulting firm proposing an extended team of professionals to our clients, aiding them to reduce time to market for recruitment and take their business to next level. It is a young and dynamic organization that provides end-to-end human resource (HR) consulting and recruitment solutions to business enterprises. Industry expertise varies from BPO / KPO / IT/ Telecom / E-Commerce / Travel with serviceable expertise in Search, Technology, Finance, HR, Sales and Marketing, Supply Chain, Logistics.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases