A renowned name, KNOW-IT acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line best level of recruitment and selection services. Our recruiters are highly skilled for understanding the various aspects of multinational and local business and industry's specific demands.
Our Commitments :- At KNOW-IT, we are committed to build outstanding management teams for our clients to compete in the global market. We provide the perfect match and solutions for the human resource needs of our clients through long-term client relationships built on experience, insight and teamwork.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases