Send me more jobs like this

"Hiring for IT Service Desk

Keywords / Skills : IT Helpdesk, ServiCe Desk, Technical Helpdesk, Help Desk, Helpdesk Coordinator, Technical Helpdesk, Helpdesk Executive

0 - 2 years
Posted: 2018-07-12

Nationality
India
Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Education
BCA, B.E/B.Tech
Posted On
12th Jul 2018
Job Description
JD:


• The primary function of the position is to provide 1st Level support for internal Staff and customers via Phone/Chat/Self Service.

• Technical Support Analyst is a member of the Service Desk team covering the day-to-day IT support needs via Phone/Chat/Self Service. The primary function of the position is to provide 1st Level support for internal Staff and customers.

• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Password Resets, Printers and more;

• Gather the required information necessary in order to best handle customer software and technical inquiries

• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status

• Collaborate with other members of the Service team to properly manage customer inquiries and escalate when appropriate.

• Research required inform using available resources;

• Follow standard processes and procedures;

• Identify and escalate priority issues to the pertained teams;

• Follow up and make scheduled call backs to customers where necessary.

• Problem solving ability – identify and resolve;



About Company

Live Connections is a search agency that specializes in finding and placing professionals across all industrial sectors. With an extensive background in recruiting, we understand the pitfalls and frustrations of recruiting high-calibre individuals. We also understand the tensions and pressures that can frustrate a professional in his or her search for the right job. With a crack team of result-oriented professionals, we help connect the job-seeker and the Employer and make a match that satisfies both.

With our extensive experience in consulting and recruiting for the emerging enterprise, Live Connections is poised to bring the best solution to both sides of hiring - the job-seeker and the Employer

(Obstacles are what you see when you take your eyes off the goal)
Similar Jobs
View All Similar Jobs
Walkin for you