FullThrottle Labs is a startup enthusiasts creation in the space of Machine Learning & Automation. We offer technology consulting, software development and ML expertise to YCombinator startups. Parallel-y, we are also currently working on 2 products, both of which employ Machine Learning (a cutting-edge Slack Standup bot and a marketing tool that aims to address marketing woes for startups). Having seen traction in the market, FullThrottle Labs is eager to scale rapidly. Join us to be a part of the journey!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases