Hiring for MNC Companies in Kolkata CALL FAYSAL @ 9007299384 and drop mail [HIDDEN TEXT] With fluent English.
Fixed Weekend OFF Hiring for MNC in Customer Service and E-Comerce Exp in International bpo in voice process for 2 years Eligibility - 10+2 / undergraduate/ graduate/ Mba Shift - 5:30 PM - 2:30AM (LATE EVENING SHIFT) (One way drop) Process - INTERNATIONAL VOICE AND AR caller Salary - Fresher-10K TO 12k, Experience upto18k (+incentives) Location - Sector V Age - 38
For further Company details and JD, contact FAYSAL @ 7715079529or you can drop your resumes on [HIDDEN TEXT] to avoid wait period. Regards One Degree North Kolkata
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases