We are looking for a great smart home firmware developer who is proficient with Embedded Linux/ Android Embedded/Node.js / RTOS / Embedded C. Your primary focus will be on developing advanced and stable smart home hub firmware. You will ensure that the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
• Developing new features on smart home hub firmware
• Maintaining current firmware and solving customer support issues
• Translating designs into high quality code
• Test and research for solutions for our smart home products
• Strong proficiency in Node.js / RTOS / Embedded C
• Expertise in working with Linux and android OS systems
• Good with writing scripts to automate firmware system update and maintenance
• Have great skills in writing unit tests and aim to keep codes in high quality
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools
• Eager to learn new technology and have strong problem solving ability
• Have strong hand-on skills
• Willing to work as a team and cooperate well with other
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases